A. You can skip one delivery using the “Skip” function in My Page.
Go to :
My Page ＞ Subscription List ＞ View/Edit Order ＞ Contract Status ＞Skip

▼ My Page (Login Page)
［link］

Please make changes by the cutoff date (3 days before the scheduled payment date).

A. You can pause your subscription from My Page.
Go to :
My Page ＞ Subscription List ＞ View/Edit Order ＞ Pause Subscription

▼ My Page (Login Page)
［link］

Please make changes by the cutoff date (3 days before the scheduled payment date).
Alternatively, you can also skip one delivery using the “Skip” function.

A. Please use the “Pause” function in My Page to cancel your subscription.
Go to:
My Page ＞ Subscription List ＞ View/Edit Order ＞ Cancel Subscription
We would appreciate your cooperation in answering a brief survey about your cancellation reason.

▼ My Page (Login Page)
［link］

Please make changes by the cutoff date (3 days before the scheduled payment date).
A one-time skip option is also available.

A. We are sorry for the inconvenience. Please check the following possible reasons:

・You have passed the cutoff date (3 days before the scheduled payment date).
-Skipping is not available after this date.

・You have already skipped your most recent order.
-The skip function cannot be used for consecutive deliveries.

If either applies and you still wish to skip, please contact us via the inquiry form below.
Please note that changes may not always be possible.

▼ Contact Form
［link］

A. There are no fees for pausing or canceling your subscription.
However, if you pause after the cutoff date, the final scheduled delivery will still be processed.

A. If you wish to cancel or modify your order after completion, please contact us via the form below.
Orders that are still being prepared for shipment may be eligible for cancellation or changes.
However, orders already in the shipping preparation stage cannot be canceled or modified.

▼ Contact Form
［link］

■ For second and subsequent subscription deliveries:
You can skip or stop your next delivery directly from My Page.
Please make any changes by the cutoff date (3 days before the scheduled payment date).

▼ My Page (Login Page)
［link］

A. We do not accept returns or exchanges due to personal reasons.
However, if your product arrives damaged, defective, or different from what you ordered, we will arrange a return or exchange.
Please contact us within 7 days of receiving your order.
We will cover the return shipping costs in such cases.

We are unable to accept requests made after 7 days or for it ECMS that have been opened or used.
For all return or exchange inquiries, please contact us using the form below:

▼ Contact Form
［link］

Returns in Singapore will generally be handled through local postal or courier services.
Our return policy complies with standard Singapore consumer protection practices, which require reasonable conditions for damaged or incorrect products.

A. We do not accept refunds due to personal reasons.
However, if your item arrives damaged, defective, or different from what you ordered, we will gladly arrange a return or exchange.
Please contact us within 7 days of receiving your order. In such cases, return shipping costs will be covered by us.

We are unable to process returns or exchanges if we receive your inquiry after 7 days.
Please note that we only accept unopened and unused products.

For questions about returns, please contact us using the form below:
▼ Contact Form
［link］

A. We sincerely apologize for the inconvenience.
To help us investigate the issue, please contact us through the inquiry form below and include the following details:

• Your registered email address
• Your delivery address
• Delivery date and time
• Name and quantity of the item you received by mistake

▼ Contact Form
［link］

A. We sincerely apologize for the inconvenience.
Please do not use or consume the product until we have reviewed your case.
Kindly contact us with the following details through the inquiry form below. Our Body Granola support team will guide you through the next steps.

Please include:

• Your registered email address
• Your delivery address
• Delivery date and time
• Product name with issue
• Details of the issue (e.g., packaging damage, container scratches, etc.)
  Please keep the product, do not dispose of it, as we may arrange a collection.

■ For any issues regarding the test kit, granola, or other concerns, please contact us using the form below.

▼ Contact Form
［link］

A. We sincerely apologize for the inconvenience.
We will investigate the situation, so please do not consume or use the product at this time.

We kindly ask you to fill out the following information and contact us via the Inquiry Form below.

• Registered email address
• Delivery address
• Date and time of delivery
• Name of the defective product
• Details of the defect (e.g., packaging is dirty, container is scratched, etc.)
  Please keep the product without disposing of it, as we may need to collect it later. (Collection details will be provided separately.)

If there is an issue with your test kit or granola product:
Please contact us via the Inquiry Form below.

▼ Inquiry Form
［link］