A. Membership registration is free of charge.
You will need to create an account to make a purchase.
If this is your first time buying a test kit, please register as a new member.

A. To take the gut microbiome test, you are required to purchase a test kit. The test kit costs 310 SGD (excluding tax).

A. Please contact us first using the inquiry form below.
Our support team will get back to you shortly.

▼ Contact Form
［link］

A. We apologize for the inconvenience. Please check the following possible reasons:

・The change deadline (up to 3 days before the scheduled shipping date) has passed.
-If the deadline has passed, the skip option will no longer be available.

・You have already skipped your most recent order.
-Consecutive skips are not allowed.

■ If you wish to skip your order and fall under one of the above conditions:
We kindly ask you to contact us through the Inquiry Form below.
Please note that changes may not always be possible.

▼ Inquiry Form
［link］

A. Once an order has been placed, we cannot accept changes to the shipping address or other details.

However, you can update your address for future subscription deliveries via My Page.

▼ My Page
［link］

A. Your gut microbiome test results will be displayed in your My Page account.
If multiple people, such as family members, wish to use the service, each person must create their own account and purchase a separate test kit.

A. To purchase Body Granola, you will first need to take the gut microbiome test.

A. Single-item purchases are not available.
Body Granola is sold as a set that includes both the base granola and the prebiotic topping.

A. Single-item purchases are not available at this time.
Body Granola is currently sold as a set that includes both the base granola and the prebiotic topping.
We are considering offering single-item purchases in the future.
If you are interested, please let us know using the contact form below, your feedback will help us in our planning.

▼ Contact Form
［link］

A. In the initial recommendation, we suggest toppings that are preferred by the bacteria most abundant in your gut.
This approach is based on the idea that consuming ingredients suited to your gut microbiome is essential for maintaining a healthy balance.

A. You can change your plan at any time, as long as it is within the allowed modification period.

A. Within the available quantity, you can freely choose your preferred options from six types of toppings.

A. Each delivery can include 20 and 40 meals.
Please select the plan that best fits your lifestyle.

A. You can choose between 20 and 40 meals per delivery.
A 20-meal plan includes 1 pack of Base Granola and 3 packs of Prebiotic Toppings.
You can make changes by navigating to the "Subscription List" page from My Page.

▼ My Page (Subscription List)
［link］

Please make any changes by the cutoff date (3 days before the scheduled shipping date).

A. This is a subscription plan where products are delivered to you on a regular basis.

If you wish to skip or pause a delivery, you can do so directly from My Page.
Please complete the changes by the cutoff date (3 days before the scheduled shipping date).

A. You can change your next scheduled shipping date through My Page.
After logging in, please follow the steps below to select your preferred date.

【Navigation Steps】
Login to My Page ＞ Subscription List ＞ View/Edit Order ＞ Change from Contract Status

▼ My Page (Login Page)
［link］

※Please ensure you complete any changes by the deadline (3 days prior to the scheduled shipping date).

A. Specific delivery time requests are not available.

A. We are sorry, but we currently accept credit card payments only.

A. You can skip one delivery using the “Skip” function available in My Page.
Go to:
My Page ＞ Subscription List ＞ View/Edit Order ＞ Contract Status ＞ Skip

▼ My Page (Login Page)
［link］

Please make changes by the cutoff date (3 days before the scheduled shipping date).

A. You can check your subscription details from My Page.
From the top page or by selecting “View / Edit Order”, you can review your subscription information.

▼ My Page (Login Page)
［link］

The cutoff date is the deadline for making changes to your next delivery (such as delivery date, product contents, or delivery address).
Please make any changes by the cutoff date (3 days before the scheduled payment date).

A. You can update your delivery address from My Page.
Go to:
My Page ＞ Editing member information ＞ Change Delivery Address

▼ My Page (Login Page)
［link］

Please make changes by the cutoff date (3 days before the scheduled shipping date).

A. You can change your products from My Page.
Go to:
My Page ＞ Subscription List ＞ View / Edit order ＞ Product ＞ Change
then select your preferred Prebiotic Toppings.
After updating, please review your new order details on the Subscription List.

▼ My Page (Login Page)
［link］

Please make any changes by the cutoff date (3 days before the scheduled payment date).
If you make changes after the cutoff date, they will take effect from your next delivery cycle.

A. The first subscription delivery cannot be changed through My Page.
If you would like to make any changes, please contact us using the form below.
Please note that depending on your scheduled delivery date, changes may not be possible.

▼ Contact Form
［link］

A. While a specific shipping date cannot be confirmed in advance, products are typically shipped within 1 to 2 days after the payment date.

You can check your status and details via the following path: My Page > Subscription List > View/Edit Order > Contract Status

Please refer to that section for more information. Generally, items are delivered within 2 to 5 business days after the shipping date.

▼ My Page (Login Page)
［link］

A. Body Granola accepts credit card payments only.

Accepted cards:
VISA, American Express, Mastercard, JCB, and Diners Club.
Charges will be processed according to each credit card company’s billing cycle.

A. An invoice will be automatically sent to your registered email address once your payment has been completed.

A. During the purchase process, please enter the "Coupon Code" on the checkout screen.

A. Your referral code can be generated from the "Invitations" section of My Page. Please note that generating and using referral codes is available to customers who have completed their membership registration.

A. During the checkout process, please enter your referral code in the "Discount Code" field.

A. Please double-check your coupon code for any errors. If the issue persists, please contact us using the form below.

▼ Contact Form
［link］

A. We are sorry, but we currently do not offer a gift purchase option.
Body Granola test results can only be viewed through My Page by the registered account holder.
For security reasons, we do not recommend allowing others to log in on your behalf.

A. To stop future payments, you will need to complete the cancellation process for your subscription.

We apologize for the inconvenience, but please follow the steps below to cancel :
My Page ＞ Subscription List ＞ View/Edit Order ＞ click "Cancel Subscription"

A. No customs duties will be charged.

A. Our products are currently available exclusively through our online store.