My Page & Account Settings
A. You can log in by clicking the “Login” button at the top right of our website,
or directly from the page below:
▼ My Page (Login Page)
［link］
A. Please request a password reset through the login information entry page.
Once you enter your registered email address, a password reset link will be sent to you via email. Please access the link within 24 hours to complete the procedure.
A. If you have forgotten the email address you used to register, you will need to register again.
Please contact us via the inquiry form below.
▼ Contact Form
［link］
A. Your email address or password may be incorrect.
◾️If you forgot your password:
Please request a password reset through the login information entry page.Once you enter your registered email address, a password reset link will be sent to you via email. Please access the link within 24 hours to complete the procedure.
◾️If you forgot your registered email:
Unfortunately, we are unable to retrieve your registered email.
Please create a new account to continue using our services.
A. To change your password, please follow the same procedure as if you had forgotten it by requesting a password reset via the login information entry page.
Once you enter your registered email address, a password reset link will be sent to you via email. Please access the link within 24 hours to complete the procedure.
A. We apologize for the inconvenience. Please check the following:
Make sure you entered the correct email address.
The address you entered on the reset page may not match your registered one.
Make sure you can receive emails from the domain @sg-bodygranola.jp.
Adjust your domain settings if necessary.
If the issue persists, please contact us via the inquiry form below.
▼ Contact Form
［link］
A. We are sorry for the inconvenience.
Please double-check that your email address and password are entered correctly.
A. If the issue persists, please reset your password by clicking "Forgot your password?" on the login page.
A. You can update your registered email address from My Page.
Please go to My Page ＞ Editing member information, enter your new email address, and click the “UPDATE ACCOUNT” button.
▼ My Page (Login Page)
［link］
A. We apologize for the inconvenience. Please check the following:
-Verify that your registered email address is correct.
-Check your spam or junk folder, as emails may have been automatically filtered.
If you still do not receive emails, please allow emails from the domain @sg-bodygranola.sg.
If the issue persists, please contact us using the inquiry form below.
▼ Contact Form
［link］
A. You can update your account information from My Page. Go to "My Page" ＞ "Editing member information," update the fields you wish to change, and click "UPDATE ACCOUNT."
▼ My Page (Login Page)
［link］
A. We currently accept credit card payments only, and other payment methods are not supported.
A.
■ For the first subscription delivery
Changes cannot be made through My Page.
If you wish to update your delivery address, please contact us using the form below.
Please note that changes may not be possible depending on your scheduled delivery date.
▼ Contact Form
［link］
■ For the second and subsequent deliveries
You can update your delivery address through My Page.
Go to: My Page ＞ Editing member information,
After entering your new address, click “UPDATE ACCOUNT.”
Please make any changes by the cutoff date (3 days before the scheduled shipping date).
Changes made after the cutoff will apply from your next delivery cycle.
▼ My Page (Login Page)
［link］
A. Only one credit card can be registered at a time. You can update or change your card information at any time from the "Subscription List" on your My Page.
A. A membership account is required to make a purchase.
If this is your first time purchasing a test kit, please register as a new member.
A. You can check your payment status from My Page.
Go to: My Page ＞ Purchase History
▼ My Page (Login Page)
［link］
A. If you wish to delete your account, please contact us using the inquiry form below.
Please note the following before proceeding:
◾️No Access to Test Results: Once your account is deleted, you will no longer be able to access your past test results.
◾️Deletion of Subscription Information: All information related to your subscription will be deleted and cannot be carried over.
▼ Contact Form
［link］
A. Please contact us individually using the inquiry form below:
▼ Contact Form
［link］