A. Body Granola is mainly made from carbohydrate-rich ingredients such as grains and dried fruits.When enjoying it as part of a meal, please consider it a staple food, similar to bread or rice.As Body Granola does not contain enough protein and may not provide all essential nutrients (even with added vitamins and minerals), we recommend pairing it with protein-rich options such as milk, yogurt, soy milk, oat milk, or almond milk, along with vegetables and fruits.Depending on your preference, you can also enjoy it on its own without adding milk or yogurt.

If the stool collection sheet tears, you may use folded toilet paper as a substitute.
Please position the toilet paper carefully so the stool sample does not come into contact with the water in the toilet bowl.
Toilet paper is safe to use, as it dissolves easily when flushed.

If you are unable to collect your sample properly using toilet paper, please contact us through the form below for further assistance.


▼ Contact Form
https://bodygranola.jp/pages/contact

Please ensure that the stool sample and collection stick do not come into contact with water, as this may affect the accuracy of the test results.
If only a small amount of water touches the stick, the sample may still be processable. However, the accuracy of the results may be impacted depending on how much water entered the collection tube.

If you have already collected your sample, please send it as is.
If the laboratory determines that the sample cannot be analyzed, we will contact you to arrange a replacement.

Once your sample has been received by our laboratory, your test results will be available within three weeks. You will receive an email notification as soon as your analysis is complete.

Yes, you can take the test while on regular long-term medication.

However, if you have recently taken antibiotics, we recommend waiting about six weeks after completing your course before collecting your stool sample.This allows your gut microbiome to return to its usual balance, helping to ensure more accurate test results.

Short-chain fatty acids, produced when you consume foods that support a healthy gut microbiome, have been widely studied and reported for their positive effects on overall health.To boost the production of these beneficial acids, it is important to eat ingredients that your dominant gut bacteria prefer.Try incorporating vegetables, fruits, and seaweed—foods rich in oligosaccharides and dietary fiber—into your daily meals.

You can view a sample of the test results on the “Let’s check your gut microbiome” section, located in the middle of the Test Kit Purchase page.Please refer to the link below for more details:

There is no single “ideal ratio” that applies to everyone.Each person’s optimal gut microbiome balance is considered to be the one they maintain when they are in good health.

Your gut microbiome test results will be displayed in your My Page account.If multiple people—such as family members—wish to use the service, each person must create their own account and purchase a separate test kit.

Please check the page below for detailed information on allergens and nutritional content:

▼ About Body Granola’s Allergens and Nutritional Information https://bodygranola.jp/shop/pages/allergens

In the initial recommendation, we suggest toppings that are preferred by the bacteria most abundant in your gut.This approach is based on the idea that consuming ingredients suited to your gut microbiome helps maintain a healthier and more balanced gut environment.

If you have any concerns, please consult your doctor before consuming the product.

A. Body Granola is a personalized wellness service based on the concept of “Listening to your body to create the perfect granola for you.”It combines a gut microbiome test with a granola subscription program trusted by over 30,000 users in Japan.

A. Membership registration is free of charge.You’ll need to create an account to make a purchase.If this is your first time buying a test kit, please register as a new member.

A. To take the gut microbiome test, you are required to purchase a test kit. The test kit costs 210 SGD (excluding tax).

A. While there is no expiration date printed on the kit package, the collection tube remains valid for at least 3 years.After collecting your stool sample, please return it as soon as possible — ideally within one week.Delays in returning the sample may affect the accuracy of your test results.

A. Body Granola is made by mixing syrup with oats, brown rice, and other grains, baking it into thin sheets, and then breaking it into pieces.The presence of clusters is a natural characteristic of the product, so please enjoy it with confidence.

A. The recommended serving size is approximately 48g per meal. (A measuring cup that allows you to easily measure 48g is included with your first subscription delivery.)When eating Body Granola as part of a meal, it can be enjoyed as a staple food, similar to bread, rice, or noodles. A 48g serving provides about the same amount of energy as a small bowl of rice (around 140g). You don’t need to eat exactly 48g—please adjust the amount according to your age, physical activity, and daily diet.

A. It’s fine to enjoy Body Granola every day.However, as it is not a complete nutritional food, one serving per day is ideal.We recommend balancing your other meals with a wide variety of foods to ensure a well-rounded diet.

A. [How to Store] After opening, seal tightly and store in a cool, dry place away from humidity.Please do not refrigerate; instead, keep at room temperature in a well-ventilated area.

[Reasons] Condensation may form due to temperature differences when opening chilled granola, causing moisture buildup.Dried fruits may harden when cold.Other food odors in the refrigerator may transfer to the granola.(Please note that these effects may vary depending on your refrigerator environment.)

A. The expiration date indicates the period during which the product maintains its best flavor and quality when unopened.This date is set with a safety margin, so it does not mean the granola becomes immediately unsafe to eat afterward.If you choose to consume it past the expiration date, please check for any unusual smell or moisture before eating.Whenever possible, we recommend enjoying it within the indicated period.

A. The appropriate amount may vary depending on your diet and physical activity.If you have specific health concerns, please consult your doctor before consumption.

A. Body Granola is made mainly from carbohydrate-rich ingredients such as grains and dried fruits.When enjoying it as a meal, treat it as your main carbohydrate source—similar to bread or rice.Since it doesn’t provide enough protein on its own, we recommend pairing it with foods rich in protein (such as milk, yogurt, oat milk, or almond milk), as well as vegetables and fruits.You can also enjoy it as is, without adding milk or yogurt, depending on your preference.

A. It depends on age; the recommended age for consumption is listed on the package.It can be safely enjoyed by anyone above the indicated age.

A. We offer bulk purchase plans such as 40-meal sets, which are more economical than purchasing 20-meal packs individually.Please visit the Granola Purchase page for more details.

A. The gut microbiome analysis conducted through Body Granola is entrusted to AMILI, Singapore’s leading gut microbiome company and a trusted partner of many public and private research institutions.AMILI uses 16S rRNA sequencing, a scientific method that analyzes the genetic sequences of bacteria found in stool samples.This approach identifies which types of bacteria are present in your gut and their relative abundance — one of the key techniques used in microbiome research.

A. After collecting your stool sample, please return it as soon as possible, and preferably within one week for the most accurate results.Although the stabilizer in the collection tube can preserve the sample for up to 180 days, timely return helps ensure optimal testing accuracy.

A. Please store the sample in a cool place away from direct sunlight before mailing it.Refrigeration is not required, as temperature changes may affect the sample quality.Singapore’s climate is suitable for maintaining the integrity of the stool sample until it is sent for testing.

A. Please contact us using the inquiry form below.

▼ Contact Form
https://bodygranola.jp/shop/contact/draft

A. If the stool collection sheet tears, you can use folded toilet paper as a substitute, as it dissolves easily when flushed.Please position the toilet paper so that the stool sample does not touch the water in the toilet bowl.The current stool collection method — using the provided sheet placed on the toilet — is also suitable for Singapore’s toilet environment.If you have difficulty collecting your sample, please contact us through the form below for assistance.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

A. If a significant amount of the preservation solution (blue liquid) is spilled, the accuracy of the test results may be affected.As it’s difficult to determine the exact impact based on the remaining volume, please contact us if you believe a large amount of liquid has been lost.Our support team will assist you with the next steps.▼ Contact Formhttps://bodygranola.jp/shop/contact/draftThis guidance is in line with Singapore’s testing standards and procedures.

A. Please ensure that the stool sample and collection stick do not come into contact with water, as this may affect the accuracy of the results.If only a small amount of water has touched the stick, you may still send in the sample.Our laboratory will review it, and if the sample cannot be analyzed, we will contact you through AnyMind for follow-up instructions.

A. Once your sample has been received by our laboratory, your test results will be available within 3 weeks.You will receive an email notification once your test analysis is complete, and you can view your results on your My Page.

A. After logging in to My Page, click “View Test Results” to check your results.
To view previous test results, scroll to the bottom of the page and select the desired test completion date under “View Previous Test Results.”

▼ My Page (Login Page)
https://bodygranola.jp/shop/customer

A. There are no age restrictions. Anyone, regardless of age, can register for a My Page and make a purchase.

A. You can take the test once your stool condition has returned to normal.If you are experiencing temporary constipation or diarrhea, it is best to wait until the condition improves before collecting your sample.However, if constipation or diarrhea is part of your usual bowel pattern and no significant change is expected, you may proceed with the test without waiting.

A. For the most consistent results, we recommend collecting your sample about one week after your menstrual period ends, when your body’s hormone levels and gut microbiome have stabilized.If you experience digestive symptoms during your period, waiting up to two weeks is ideal.If it is unavoidable to collect during menstruation, please ensure that the sample is not contaminated with menstrual blood.If blood contamination prevents proper analysis, we will inform you and may request a new sample.We also recommend addressing any ongoing health or hormonal issues before testing for the most accurate results.

A. Yes, it is possible.Please purchase a new test kit via the ‘Retest Application Page’ on our homepage.

A. Please contact us first using the inquiry form below.Our support team will get back to you shortly.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

A. We apologize for the inconvenience. Please check the following possible reasons:The change deadline (up to 3 days before the scheduled shipping date) has passed.If the deadline has passed, the skip option will no longer be available.You have already skipped your most recent order.Consecutive skips are not allowed.■ If you wish to skip your order and fall under one of the above conditions:We kindly ask you to contact us through the Inquiry Form below.Please note that changes may not always be possible.▼ Inquiry Formhttps://bodygranola.jp/shop/contact/draft

A. You can update your delivery address directly from My Page.Please note that address changes may not be possible depending on the scheduled delivery date.▼ My Pagehttps://bodygranola.jp/shop/contact/draft

A. Please refer to the page below for details:▼ About Body Granola’s Allergens and Nutritional Informationhttps://bodygranola.jp/shop/pages/allergensYou can also find this information on the Product Lineup page and the Body Granola Subscription page.

The gut microbiome analysis conducted through Body Granola is entrusted to AMILI, Singapore’s leading gut microbiome company and a trusted partner of many public and private research institutions.AMILI uses 16S rRNA sequencing, a scientific method that analyzes the genetic sequences of bacteria found in stool samples.This approach identifies which types of bacteria are present in your gut and their relative abundance — one of the key techniques used in microbiome research.

After collecting your stool sample, please return it as soon as possible, and preferably within one week for the most accurate results.Although the stabilizer in the collection tube can preserve the sample for up to 180 days, timely return helps ensure optimal testing accuracy.

Please store the sample in a cool place away from direct sunlight before mailing it.Refrigeration is not required, as temperature changes may affect the sample quality.Singapore’s climate is suitable for maintaining the integrity of the stool sample until it is sent for testing.

Please contact us using the inquiry form below.

▼ Contact Form
https://bodygranola.jp/shop/contact/draft

If the stool collection sheet tears, you can use folded toilet paper as a substitute, as it dissolves easily when flushed.Please position the toilet paper so that the stool sample does not touch the water in the toilet bowl.The current stool collection method — using the provided sheet placed on the toilet — is also suitable for Singapore’s toilet environment.If you have difficulty collecting your sample, please contact us through the form below for assistance.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

If a significant amount of the preservation solution (blue liquid) is spilled, the accuracy of the test results may be affected.As it’s difficult to determine the exact impact based on the remaining volume, please contact us if you believe a large amount of liquid has been lost.Our support team will assist you with the next steps.▼ Contact Formhttps://bodygranola.jp/shop/contact/draftThis guidance is in line with Singapore’s testing standards and procedures.

Please ensure that the stool sample and collection stick do not come into contact with water, as this may affect the accuracy of the results.If only a small amount of water has touched the stick, you may still send in the sample.Our laboratory will review it, and if the sample cannot be analyzed, we will contact you through AnyMind for follow-up instructions.

Once your sample has been received by our laboratory, your test results will be available within 3 weeks.You will receive an email notification once your test analysis is complete, and you can view your results on your My Page.

After logging in to My Page, click “View Test Results” to check your results.
To view previous test results, scroll to the bottom of the page and select the desired test completion date under “View Previous Test Results.”

▼ My Page (Login Page)
https://bodygranola.jp/shop/customer

There are no age restrictions. Anyone, regardless of age, can register for a My Page and make a purchase.

You can take the test once your stool condition has returned to normal.If you are experiencing temporary constipation or diarrhea, it is best to wait until the condition improves before collecting your sample.However, if constipation or diarrhea is part of your usual bowel pattern and no significant change is expected, you may proceed with the test without waiting.

For the most consistent results, we recommend collecting your sample about one week after your menstrual period ends, when your body’s hormone levels and gut microbiome have stabilized.If you experience digestive symptoms during your period, waiting up to two weeks is ideal.If it is unavoidable to collect during menstruation, please ensure that the sample is not contaminated with menstrual blood.If blood contamination prevents proper analysis, we will inform you and may request a new sample.We also recommend addressing any ongoing health or hormonal issues before testing for the most accurate results.

Yes, it is possible.Please purchase a new test kit via the ‘Retest Application Page’ on our homepage.

Please contact us first using the inquiry form below.Our support team will get back to you shortly.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

We apologize for the inconvenience. Please check the following possible reasons:The change deadline (up to 3 days before the scheduled shipping date) has passed.If the deadline has passed, the skip option will no longer be available.You have already skipped your most recent order.Consecutive skips are not allowed.■ If you wish to skip your order and fall under one of the above conditions:We kindly ask you to contact us through the Inquiry Form below.Please note that changes may not always be possible.▼ Inquiry Formhttps://bodygranola.jp/shop/contact/draft

You can update your delivery address directly from My Page.Please note that address changes may not be possible depending on the scheduled delivery date.▼ My Pagehttps://bodygranola.jp/shop/contact/draft

Please refer to the page below for details:▼ About Body Granola’s Allergens and Nutritional Informationhttps://bodygranola.jp/shop/pages/allergensYou can also find this information on the Product Lineup page and the Body Granola Subscription page.

To purchase Body Granola, you’ll first need to take the gut microbiome test.

Single-item purchases are not available.Body Granola is sold as a set that includes both the base granola and the prebiotic topping.

Single-item purchases are not available at this time.Body Granola is currently sold as a set that includes both the base granola and the prebiotic topping.We are considering offering single-item purchases in the future.If you are interested, please let us know using the contact form below — your feedback will help us in our planning.

Contact Form

Orders will be processed and delivered within 5 to 7 business days after your order is placed.We currently do not offer an option to specify or display an exact delivery date on My Page.Once your order has been shipped, you will receive a shipping confirmation email with tracking details.We appreciate your understanding as we continue working to improve our logistics and delivery experience.

In the initial recommendation, we suggest toppings that are preferred by the bacteria most abundant in your gut.This approach is based on the idea that consuming ingredients suited to your gut microbiome is essential for maintaining a healthy balance.

You can change your plan at any time, as long as it’s within the allowed modification period.

Within the available quantity, you can freely choose your preferred options from six types of toppings.

Each delivery can include 20 and 40 meals.Please select the plan that best fits your lifestyle.

You can choose between 20 and 40 meals per delivery.A 20-meal plan includes 1 pack of Base Granola and 3 packs of Prebiotic Toppings.If you’re already subscribed, you can change your plan from My Page.▼ My Page (Login Page)https://bodygranola.jp/shop/customerPlease make any changes by the cutoff date (3 days before the scheduled shipping date).

This is a subscription plan where products are delivered to you on a regular basis.If you wish to skip or pause a delivery, you can do so directly from My Page.Please complete the changes by the cutoff date (3 days before the scheduled shipping date).

You can make the change through your My Page. Please log in to your My Page and select your preferred date via: My Page Login > Subscription List > View Details > Shipping Information > Change Next Scheduled Shipping Start Date▼ My Page (Login Page) https://bodygranola.jp/shop/customerPlease ensure you make the change by the deadline (3 days prior to the scheduled shipping date).

We’re sorry, but we currently accept credit card payments only.

You can skip one delivery using the “Skip” function available in My Page.Go to:My Page → Subscription List → View Details → Skip Next Delivery▼ My Page (Login Page)https://bodygranola.jp/shop/customerPlease make changes by the cutoff date (3 days before the scheduled shipping date).

You can check your subscription details from My Page.From the top page or by selecting “View / Edit Subscription”, you can review your subscription information.▼ My Page (Login Page)https://bodygranola.jp/shop/customerThe cutoff date is the deadline for making changes to your next delivery (such as delivery date, product contents, or delivery address).Please make any changes by the cutoff date (3 days before the scheduled shipping date).

You can update your delivery address from My Page.Go to:My Page → View / Edit Subscription → View Details → Delivery Address → Change Delivery Address▼ My Page (Login Page)https://bodygranola.jp/shop/customerPlease make changes by the cutoff date (3 days before the scheduled shipping date).

You can change your products from My Page.Go to:My Page → View / Edit Subscription → Change Products for Next Deliverythen select your preferred Prebiotic Toppings and Base Granola.After updating, please review your new order details on the subscription summary page.▼ My Page (Login Page)https://bodygranola.jp/shop/customerPlease make any changes by the cutoff date (3 days before the scheduled shipping date).If you make changes after the cutoff date, they will take effect from your next delivery cycle.

The first subscription delivery cannot be changed through My Page.If you’d like to make any changes, please contact us using the form below.Please note that depending on your scheduled delivery date, changes may not be possible.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

Your next scheduled shipping start date is displayed under "Next Shipping Start Schedule" on the top page of My Page.Please check there for details. Delivery is generally completed within 2 to 5 business days after shipping starts.▼ My Page (Login Page) https://bodygranola.jp/shop/customer

Our deliveries in Singapore are handled by Ninja Van.The courier will ring your doorbell upon arrival, and if no one is home, the parcel will typically be left safely outside your door.If the courier is unable to access your building (for example, in a private condominium), the parcel may be left at the guardhouse.To ensure smooth delivery, please include any special instructions (e.g., “Leave at guardhouse if entry is not possible”) in the notes field at checkout.All test kits are shipped at room temperature; refrigeration or cooling is not required.

Delivery is available nationwide across Singapore.Our courier partners cover all areas within Singapore, so you can receive your order anywhere in the country.

The shipping fee for the gut microbiome test Kit is ¥500 (tax included).For Body Granola, the following shipping fees apply per order:Flat rate within Japan: ¥500 (tax included)Delivery area: Within Singapore onlyDelivery carrier: ECMS

・gut microbiome test KitThe gut microbiome test Kit is sent via Qxpress, and therefore, you cannot specify a delivery date or time for this item.

・Body Granola SubscriptionFor the Body Granola subscription, you can specify the Scheduled Shipping Start Date and Time on the order information entry screen.Delivery dates are displayed as options starting from the earliest available date, so please select your preferred date.Please note that it takes 2 to 5 business days from the scheduled shipping start date and time for the product to reach you.

1. gut microbiome test KitDue to operational regulations, we are unable to guarantee that the gut microbiome test Kit will be shipped on the business day following order acceptance.Please allow 5 to 7 business days for your order to be processed and delivered to you.2. Body GranolaSince Body Granola involves international shipping, we cannot guarantee delivery completion within a specific number of days from your order.Please allow 2 to 5 business days for your order to be processed and delivered to you.Please note in advance that there may be delays in delivery due to circumstances such as incomplete order information, accidents or natural disasters affecting transportation, customer absence upon delivery, or product inventory status.

Once your order has been shipped, you will receive a tracking number by email.You can track your delivery status using the link provided by our courier partners:▼ ECMS Tracking Pagehttps://www.ecmsglobal-jp.com/faqFor Singapore orders, a tracking number will also be issued, and you can check your delivery progress through our courier’s official tracking URL provided in your shipping confirmation email.

・Before Placing Your OrderYou can change your shipping address via your My Page.・After Placing Your OrderPlease contact us using the inquiry form to discuss the change.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

For the Test Kit delivery, the customer can arrange directly with Ninjavan to explore possible options based on the tracking number or URL.

For the Granola delivery status, you can check it using the tracking number on the courier's website.Please scroll down from the ECMS homepage (https://www.ecmsglobal-jp.com/) and enter your tracking number under [Track & Trace] to perform a tracking search. It is also possible to track your package on tracking sites such as [17TRACK].

Test Kit: The Test Kit is eligible for leaving the parcel at your doorstep (contactless delivery).Granola: Granola is primarily delivered via leaving the parcel at your doorstep (contactless delivery). Generally, one redelivery attempt will be made. If delivery is still unsuccessful after that, the parcel will be returned to the local distribution center of the delivery provider.Please ensure that your delivery address and contact information are entered correctly to avoid failed deliveries.If a delivery cannot be completed due to incorrect address information, long-term absence, or refusal to receive the parcel, additional shipping or handling costs may apply.

Both the Test Kit and the Granola are eligible for leaving the parcel at your doorstep (contactless delivery), however, this setting cannot be configured on our website.We apologize for the inconvenience, but please use the "tracking number" indicated in the shipping confirmation email to contact the delivery company directly and make the arrangement yourself.▼ Delivery Company for Test Kit and Granola: Ninjavan

We’re sorry, but we currently do not ship internationally.At this time, delivery is only available within Japan and Singapore, though we are considering expanding to other regions in the future.

Body Granola accepts credit card payments only.

Accepted cards:VISA, American Express, Mastercard, JCB, and Diners Club.Charges will be processed according to each credit card company’s billing cycle.

An invoice will be automatically sent to your registered email address once your payment has been completed.

You can log in by clicking the “Login / Register” button at the top right of our website,or directly from the page below:▼ My Page (Login Page)https://bodygranola.jp/shop/customers/sign_in

Please reset your password using the page below.Enter your registered email address, and we will send you a password reset link.Access the link within 24 hours to complete the reset process.▼ Password Resethttps://bodygranola.jp/shop/customers/password/new

If you’ve forgotten the email address you used to register, you’ll need to register again.Please contact us via the inquiry form below.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

Your email address or password may be incorrect.If you forgot your password:Please reset it from the link below.Enter your registered email address, and a reset URL will be sent to you.Access it within 24 hours to reset your password.▼ Password Resethttps://bodygranola.jp/shop/customers/password/newIf you forgot your registered email:Unfortunately, we are unable to retrieve your registered email.Please create a new account to continue using our services.

You can change your password from My Page.Go to: My Page → Edit Account Information → Change Password,then enter your current and new passwords and click “Save.”▼ My Page (Login Page)https://bodygranola.jp/shop/customer

We apologize for the inconvenience. Please check the following:Make sure you entered the correct email address.The address you entered on the reset page may not match your registered one.Make sure you can receive emails from the domain @bodygranola.jp.Adjust your domain settings if necessary.If the issue persists, please contact us via the inquiry form below.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

We’re sorry for the inconvenience.Please double-check that your email address and password are entered correctly.If the issue continues, please reset your password using the link below.▼ Password Resethttps://bodygranola.jp/shop/customers/password/new

You can update your registered email address from My Page.Go to: My Page → Edit Account Information,enter your new email address, and click “Save.”▼ My Page (Login Page)https://bodygranola.jp/shop/customer

We apologize for the inconvenience. Please check the following:Verify that your registered email address is correct.Check your spam or junk folder, as emails may have been automatically filtered.If you still do not receive emails, please allow emails from the domain @bodygranola.sg.If the issue persists, please contact us using the inquiry form below.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

You can unsubscribe from the newsletter in My Page.Go to: My Page → Edit Account Information,scroll to “Email Newsletter”, select “Unsubscribe”, and click “Save.”▼ My Page (Login Page)https://bodygranola.jp/shop/customer

You can update your account details from My Page.Go to: My Page → Edit Account Information,update the desired fields, and click “Save.”▼ My Page (Login Page)https://bodygranola.jp/shop/customer

■ For the first subscription deliveryChanges cannot be made through My Page.If you wish to update your delivery address, please contact us using the form below.Please note that changes may not be possible depending on your scheduled delivery date.

▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

■ For the second and subsequent deliveriesYou can update your delivery address through My Page.Go to: My Page → View / Edit Subscription → Change Delivery Address.After entering your new address, click “Save.”Please make any changes by the cutoff date (3 days before the scheduled shipping date).Changes made after the cutoff will apply from your next delivery cycle.

▼ My Page (Login Page)https://bodygranola.jp/shop/customer

Only one credit card can be registered at a time.You can update or change it from My Page.

A membership account is required to make a purchase.If this is your first time purchasing a test kit, please register as a new member.

You can check your payment status from My Page.
Go to:
My Page → Purchase History → View Details → Payment Information

▼ My Page (Login Page)
https://bodygranola.jp/shop/customer

If you wish to delete your account, please contact us using the form below.Please note that after deletion, you will no longer be able to access your previous test results.If you wish to keep your records, please print or save them beforehand.Additionally, subscription-related information cannot be carried over once your account is deleted.

▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

You can skip one delivery using the “Skip” function in My Page.Go to:My Page → Subscription List → View Details → Skip Next Delivery▼ My Page (Login Page)https://bodygranola.jp/shop/customerPlease make changes by the cutoff date (3 days before the scheduled shipping date).

You can pause your subscription from My Page.Go to:My Page → Subscription List → View Details → Manage Subscription → Pause SubscriptionWe would appreciate your cooperation in answering a brief survey regarding the reason for pausing.▼ My Page (Login Page)https://bodygranola.jp/shop/customerPlease make changes by the cutoff date (3 days before the scheduled shipping date).Alternatively, you can also skip one delivery using the “Skip” function.

Please use the “Pause” function in My Page to cancel your subscription.Go to:My Page → Subscription List → View Details → Manage Subscription → Pause SubscriptionWe would appreciate your cooperation in answering a brief survey about your cancellation reason.▼ My Page (Login Page)https://bodygranola.jp/shop/customerPlease make changes by the cutoff date (3 days before the scheduled shipping date).A one-time skip option is also available.

We’re sorry for the inconvenience. Please check the following possible reasons:You have passed the cutoff date (3 days before the scheduled shipping date).Skipping is not available after this date.You have already skipped your most recent order.The skip function cannot be used for consecutive deliveries.If either applies and you still wish to skip, please contact us via the inquiry form below.Please note that changes may not always be possible.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

There are no fees for pausing or canceling your subscription.However, if you pause after the cutoff date, the final scheduled delivery will still be processed.

You can enter your coupon code in the field labeled “Coupon Code” on the Payment & Shipping Information page during checkout.

Your referral code can be generated from the Points Information section of My Page.Referral codes become available after membership registration.

Please enter your referral code in the “Referral Code” field on the Payment & Shipping Information page during checkout.

If you encounter an error when entering your code in the “Coupon Code” field, please make sure to enter it instead in the “Referral Code” section.

Referral points are granted after the product has been shipped.Therefore, the “Expected Points” field will display 0 points at the time of purchase.

If you wish to cancel or modify your order after completion, please contact us via the form below.Orders that are still being prepared for shipment may be eligible for cancellation or changes.However, orders already in the shipping preparation stage cannot be canceled or modified.

▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

■ For second and subsequent subscription deliveries:You can skip or stop your next delivery directly from My Page.Please make any changes by the cutoff date (3 days before the scheduled shipping date).

▼ My Page (Login Page)https://bodygranola.jp/shop/customer

We do not accept returns or exchanges due to personal reasons.However, if your product arrives damaged, defective, or different from what you ordered, we will arrange a return or exchange.Please contact us within 7 days of receiving your order.We will cover the return shipping costs in such cases.We are unable to accept requests made after 7 days or for itECMS that have been opened or used.For all return or exchange inquiries, please contact us using the form below:▼ Contact Formhttps://bodygranola.jp/shop/contact/draftReturns in Singapore will generally be handled through local postal or courier services.Our return policy complies with standard Singapore consumer protection practices, which require reasonable conditions for damaged or incorrect products.

We do not accept refunds due to personal reasons.
However, if your item arrives damaged, defective, or different from what you ordered, we will gladly arrange a return or exchange.
Please contact us within 7 days of receiving your order. In such cases, return shipping costs will be covered by us.

We are unable to process returns or exchanges if we receive your inquiry after 7 days.
Please note that we only accept unopened and unused products.

For questions about returns, please contact us using the form below:
▼ Contact Form
https://bodygranola.jp/shop/contact/draft

We sincerely apologize for the inconvenience.To help us investigate the issue, please contact us through the inquiry form below and include the following details:Your registered email addressYour delivery addressDelivery date and timeName and quantity of the item you received by mistake▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

We sincerely apologize for the inconvenience.Please do not use or consume the product until we’ve reviewed your case.Kindly contact us with the following details through the inquiry form below. Our Body Granola support team will guide you through the next steps.Please include:Your registered email addressYour delivery addressDelivery date and timeProduct name with issueDetails of the issue (e.g., packaging damage, container scratches, etc.)Please keep the product—do not dispose of it, as we may arrange a collection.■ If the issue is with the test kit:Please contact us via the form below.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft■ If the issue is with the granola:Please contact Calbee Customer Service directly.▼ Calbee Customer Servicehttps://www.calbee.co.jp/soudanshitsu/■ For other issues:Please contact us using the inquiry form below.▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

We sincerely apologize for the inconvenience.We will investigate the situation, so please do not consume or use the product at this time.We kindly ask you to fill out the following information and contact us via the Inquiry Form below.Registered email addressDelivery addressDate and time of deliveryName of the defective productDetails of the defect (e.g., packaging is dirty, container is scratched, etc.)Please keep the product without disposing of it, as we may need to collect it later. (Collection details will be provided separately.)If there is an issue with your test kit or granola product:Please contact us via the Inquiry Form below.▼ Inquiry Formhttps://bodygranola.jp/shop/contact/draft

Write a clear and concise answer to guide your customers.

Prebiotics are food components such as dietary fiber and oligosaccharides that serve as nourishment for beneficial gut microbiome and help support overall digestive health.

Probiotics are live microorganisms that have a positive effect on health by improving the balance of the gut microbiome.

In general, Body Granola can be consumed during pregnancy or breastfeeding.However, as these are sensitive periods, we recommend consulting your doctor before consumption.

Body Granola is designed for individuals aged 18 and older.The recommended age is listed on the product package.It can be safely enjoyed by anyone above the indicated age.

We’re sorry, but we currently do not offer a gift purchase option.Body Granola test results can only be viewed through My Page by the registered account holder.For security reasons, we do not recommend allowing others to log in on your behalf.

If you have any concerns, please consult your doctor before consuming the product.

Please contact us individually using the inquiry form below:▼ Contact Formhttps://bodygranola.jp/shop/contact/draft

If you have any inquiries, please reach out to us through the form below:[Contact Form]https://bodygranola.jp/shop/contact/draft(Business hours: Monday–Friday, 10:00–16:00, excluding public holidays)

The subscription must be canceled in order to stop future payments.We apologize for the inconvenience, but please complete the cancellation process using the link below:

No customs duties will be charged.

The analysis is conducted at our Singapore analysis center, so stool samples are not shipped to Japan.The analysis results are then shared with Calbee (Japan).For details on how your personal information is handled, please refer to our Terms of Use.

OK. We recommend adding fruits or similar ingredients.

Support is available in English only.

Each test kit includes a prepaid return envelope with a SingPost (Singapore Post) postage label already attached.Simply drop your sample off at any SingPost mailbox, and it will be delivered to AMILI’s lab in Singapore within 2–3 business days.

No additional shipping fee is required, and the return cost is fully covered by us.Please keep the kit in a cool, shaded place away from direct sunlight before mailing.There is no need for refrigeration or special shipping conditions — all returns remain within Singapore.

Our products are currently available exclusively through our online store.